Frequently Asked Questions

What are your business hours?

Our offices are open 8:00am - 5:30pm, Monday through Friday (except holidays)

Appointments can be made by calling 1800 907 905 or 02 8882 9011.


What should I bring with me when I come for an appointment?

When you come for your appointment please remember to bring the following:

  • Your insurance information
  • Copies of previous operation records, medical records, x-rays, MRIs, CT scans 
  • If you have seen a physiotherapist please bring a progress letter from the therapist
  • If you have had surgery elsewhere please bring a copy of your operation report and discharge summary

How long does the appointment take?

Appointment times vary according to the type and complexity of your condition. The first visit will usually take longer than follow-up visits. We value your time so we make every effort to be punctual. However, sometimes we may have to deal with trauma emergencies that cause scheduling delays beyond our control. We apologise in advance if we keep you waiting.


What can I expect from my first visit?

A/Prof Munjed Al Muderis will ask you a series of questions about your condition as well as your general health, activities and lifestyle. You will need to bring any and all your previous investigations such as x-rays and scans and A/Prof Al Muderis will review these. He may refer you for further diagnostic tests. Once you return with the test results he will discuss the diagnosis and the appropriate treatment with you. He will explain the details the specific procedures you might need as well as the risks and alternative treatment options.


Do I need to have private health insurance?

No, you can choose to come to the clinic and have your surgery as a self-funded patient. This still allows you to choose your doctor and the location and timing of your surgery but will result in a higher out of pocket expense than if you were in a health fund.


Will my insurance cover all my treatments and surgeries?

Health insurance will cover the hospital stay and a large percentage, if not all of the surgery but unfortunately not all heath funds will cover the entire cost of treatment. Some items necessary for your treatment may not be paid for by some health funds such as physiotherapy, medications or x-rays. This will vary from company to company and policy to policy. Please check with our staff and your fund prior to commencing your treatment. Cosmetic treatments are not usually covered.


Do I need to have X-Rays before I see you?

No, if you haven't already had any scans done we have an x-ray facility within our practice.


Will physiotherapy be required after surgery?

Major surgery on a joint usually will need physiotherapy afterwards in order to get full range of motion, strength and flexibility back in the joint following surgery. This process may take few months. We have physiotherapy clinics within all our of practice sites. However, if you prefer a particular physiotherapist A/Prof Al Muderis would be happy to refer you to the practice you chose. 

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